Understanding Our Returns and Exchanges Policy

At Lucky's, we recognize that your satisfaction with our products is paramount to creating the fun, innovative, and sophisticated cannabis experience we strive to deliver. While cannabis products are subject to strict regulatory guidelines that differ from traditional retail, we’ve developed a comprehensive approach to handling returns and exchanges that prioritizes your needs while maintaining compliance with state regulations. Our boutique-style shop operates with a client-centric ethos, ensuring that every interaction, including any product concerns, reflects our commitment to the cannabis community we serve.

We handle each return and exchange request on a case-by-case basis, understanding that situations vary as widely as our diverse clientele. This personalized approach allows us to address your specific concerns while navigating the complex regulatory landscape that governs cannabis retail in Michigan. Our team members are trained to evaluate each situation with empathy and expertise, ensuring that legitimate concerns are addressed promptly while maintaining the integrity of our operations and compliance with all applicable laws.

Physical Product Requirements and Documentation

When seeking a return or exchange at Lucky's, you must bring the physical product with you to our dispensary. This requirement isn’t just our policy—it’s a regulatory necessity that ensures proper tracking and disposal of cannabis products according to state guidelines. The cannabis industry operates under seed-to-sale tracking systems that monitor every gram of product from cultivation through final sale, making physical possession of the product essential for processing any return or exchange request. Our staff will inspect the product to verify its condition, packaging integrity, and compliance with return eligibility criteria.

Additionally, we require your original receipt or proof of purchase from our dispensary. This documentation helps us verify the purchase date, product details, and ensures that the item was indeed purchased from Lucky's. Our point-of-sale system maintains detailed records that allow us to quickly reference your transaction history, making the process smoother when you arrive with your documentation. We understand that keeping track of receipts can be challenging, which is why we also offer digital receipt options and can often locate your purchase in our system using your customer profile.

Eligibility Criteria and Timeframes

The cannabis industry faces unique challenges regarding returns that don’t exist in traditional retail sectors. Unlike conventional products, cannabis items cannot be resold once they leave our premises, meaning returned products must be destroyed according to strict disposal protocols. This reality shapes our return policy parameters. Generally, unopened and unused products in their original, tamper-evident packaging may be eligible for exchange or return within a specified timeframe from the original purchase date. Products showing signs of tampering, damage to safety seals, or any indication of use are typically not eligible for return due to safety and regulatory compliance requirements.

Quality concerns represent a significant category of return requests we encounter. If you experience issues with product quality, such as manufacturing defects, incorrect labeling, or products that don’t match their description, we take these matters seriously. The cannabis industry has seen remarkable improvements in quality control over recent years, with testing requirements becoming increasingly stringent. However, occasional issues can still arise, and when they do, we work directly with you and our suppliers to resolve the situation appropriately.

Our Commitment to Customer Satisfaction

As a community cannabis company deeply immersed in cannabis culture, we understand that product satisfaction goes beyond simple transactions. Cannabis is inherently social, and we want everyone to feel welcomed and valued when addressing concerns about their purchases. Our approach to returns and exchanges reflects this philosophy—we’re not interested in a sanitized, cookie-cutter response to your concerns. Instead, we engage with each customer individually, recognizing that your experience matters to the broader cannabis community we’re building together.

Our staff receives ongoing education about products, effects, and customer service best practices to ensure they can provide robust support when handling return or exchange requests. This education includes:

• Product knowledge training: Understanding strain characteristics, extraction methods, and product formulations
• Regulatory compliance updates: Staying current with evolving cannabis laws and return regulations
• Customer service excellence: Developing empathetic communication skills and problem-solving strategies
• Safety protocols: Learning proper handling and disposal procedures for returned cannabis products

We maintain strong relationships with our suppliers and cultivators, enabling us to address quality concerns at their source and advocate for our customers when product issues arise. This collaborative approach strengthens the entire supply chain and ultimately benefits everyone in the cannabis community. When you bring a concern to our attention, you’re not just helping yourself—you’re contributing to the continuous improvement of the cannabis industry as a whole. Your feedback drives positive changes that enhance the experience for all consumers shopping at Lucky's and beyond.